“Seek first to understand then to be understood” — Steven Covey

Sometimes, listening is hard

Especially when we’re being told something we might not want to hear.

Our emotions take over, and our defences go up. Once this happens, it’s very hard (if not impossible) to take on board what’s…

Three tactics (and a bonus tip) to help you manage meltdowns at work, keep your cool, and have a conversation you’re proud of

Disagreement and conflict is a natural part of our working lives.

In fact, when managed well, it’s healthy.

But what about when it isn’t managed so well?


Passionate about helping people have difficult conversations with kindness and clarity that drive a change in behaviour and performance both at home and work.

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